1. Right of Withdrawal — 14-Day Guarantee
You have the right to withdraw from your purchase and request a full refund of the amount paid for any SYNCO digital product within 14 (fourteen) calendar days, counting from the date of payment confirmation and receipt of access.
- Deadline: The final deadline for the request is the 14th day after the purchase.
- Reason: You may exercise this right without needing to provide any formal justification.
- Condition: The guarantee applies to all customers, regardless of the level of content accessed.
100% Risk-Free. If you're not satisfied within 14 days of purchase, contact us and we'll process your full refund — no questions asked.
2. Refund Request Process
To request a refund, please follow the steps below:
Send an email to our support team at support.synco@gmail.com.
Use the subject line "SYNCO REFUND REQUEST" and include your full name, purchase email address, and date of purchase.
Our support team will respond within 48 business hours to confirm receipt and initiate the refund process with the payment platform.
3. Processing and Timeframes
The refund of the paid amount is processed by the payment platform and follows the timeframes defined by it and the card operators or banks. The timeframe starts after our team initiates the process.
| Payment Method | Estimated Timeframe |
|---|---|
| Credit Card | The chargeback will be processed within up to 15 business days after the request. The amount may be credited to your current or next invoice, according to your card operator's policy. |
| Debit Card | The amount will be returned to the original payment account within up to 10 business days after the request. |
| Bank Transfer / Other | The amount will be transferred to the account provided by the customer within up to 15 business days after the request. |
Responsibility: SYNCO is responsible for requesting the refund within the legal timeframe. The responsibility for the final credit to your account lies with your financial institution.
Access: Once the refund is processed, your access to SYNCO digital content will be immediately revoked.
4. Exceptions
Refund requests will not be accepted in the following cases:
- Requests submitted after the 14-day refund window has expired.
- Purchases made with promotional codes, discounts, or special offers that explicitly stated a no-refund condition at the time of purchase.
- Accounts found to have violated our Terms of Use.
5. Questions and Support
If you have any questions about this policy or require assistance, please contact us via the channel below. We're happy to help.
- Support Email: support.synco@gmail.com
- Response time: Up to 1–2 business days (Monday–Friday)